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How to join up for a Home Care Package

Home Care Packages – The queue is long and the wait can be more than 12 months

Home Care packages can provide extra help and personal care to help you stay at home. But plan ahead – don’t leave it until your need is critical.

What is the waiting time for home care?

If you are approved for a home care package you will be added to the National Queue until a package is available to be allocated to you. This is where the wait can be long.

Approved level                                                                       Funds approved

Level 1    3-6 months   Basic care needs                                 approximately $8,750 per year

Level 2    12+ months   Low care needs                                 approximately $12,250 per year

Level 3    12+ months   Intermediate care needs                   approximately $33,500 per year

Level 4     12+ months   High care needs                            approximately $50,750 per year

Source: Department of Health, Home care packages program data report, May 2019.

How do you join the queue?

The first step to access a government-subsidised home care package is to be approved by an Aged Care Assessment Team/Service (ACAT/ACAS). It might take a few weeks to book in an appointment.

Telephone My Aged Care 1800 200 422 to arrange for an appointment and join the queue.

When you speak to My Aged Care they will ask a series of questions to determine the level of care you may be eligible for, or they may refer you to the Commonwealth Home Support Program.

My Aged Care will arrange for someone to visit you at home or in hospital to complete a comprehensive assessment. Typically this will take place over several hours and you might like to have support person with you during the interview.

Although the wait for a package may be long, it doesn’t mean there is no help available. Many of the people waiting in this Queue are receiving interim care from the Commonwealth Home Support Program (CHSP) or at a lower package level.